Our verdict
Fathom's free plan covers almost everything an individual needs: unlimited recording, AI summaries and key-point extraction. For sales teams the automatic write-back of call notes into the CRM is where the real time is saved. The interface is plain, but nothing important is missing.
Prós
- A very generous free tier
- High accuracy on summaries and key points
- Syncs CRM fields automatically
Contras
- Plain interface and interactions
- Team analytics and reporting are basic
- Depends on meeting platform permissions
Overview
What is Fathom?
Free AI notetaker that records, summarises and pushes action items to your CRM.
What is Fathom used for?
Who it suits
Sales and customer success teams who record a lot of calls
- Sales and customer success teams
- Small teams with a limited budget that still want AI notes
- Companies that need call records inside their CRM
Key features
Records, transcribes and summarises once you join a call
Pulls out to-dos and their owners
Writes notes back into Salesforce and HubSpot
The personal plan has almost no gate
Use cases
- #1
Notes and follow-up for sales calls
- #2
Keeping a record of customer success conversations
- #3
Pushing meeting outcomes into the CRM
How to get started
Sign up with email or Google on Web. The free tier starts right away — no card needed.
Skip the full import at first. Build one minimal example to check the model fits how you work.
Use it for a week, then see where the limit bites: seats, quotas, or permissions your workflow needs.
Pricing
| Plan | Best for | Price |
|---|---|---|
| Free | Sales and customer success teams who record a lot of calls | Free |
| Team | Teams and permissions | $19/mo |
| Enterprise | SSO, audit log, priority support | Contact sales |
Compared with alternatives
| Tool | Score | Free tier | From | Best for |
|---|---|---|---|---|
| FathomThis | 4.5 | Yes | $19/mo | Sales and customer succe… |
| Granola | 4.7 | Yes | $18/mo | People in back-to-back m… |
| Fellow | 4.6 | Yes | $9/user/mo | Meeting-heavy teams that… |
Alternativas
FAQ
Is there a free plan?
Is it reachable from mainland China?
Are the UI and docs in Chinese?
Which platforms does Fathom support?
What are the best Fathom alternatives?
Can I export my data?
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Method: editors use a real account for at least two weeks; scores weigh hands-on tests, public pricing and user ratings. Vendors neither score nor buy placement.